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Tuesday, December 8, 2009

Supporting the Customer

IQMS customers typically have annual revenues in the range of $5 million to $200 million (USD) and participate in such industries as automotive, medical devices, rubber and plastics, packaging, and housewares, among others.

IQMS specializes in high-volume manufacturing especially in made-to-order areas while handling continuous and batch mode, as well as mixed mode manufacturing. The company's solution is a core manufacturing system, which customers may purchase with extended modules as defined by their requirements. Namely, it offers a fully embedded customer resource management (CRM) product; human resource (HR) functionality such as payroll and a time and attendance system; product lifecycle management (PLM); real time production monitoring; electronic data interchange (EDI) and extensible markup language (XML) e-commerce; preventative maintenance project manager, fixed assets; customer and supplier portals; forecasting; and quality management.. Its wireless warehouse management system (WMS) capabilities help customers move products and keep track of shipments and receivables. While IQMS is not a hardware or firmware company, it has created its database structure to support radio frequency identification (RFID) by outputting the data to feed into RFID tags. Quality management functionality may be viewed as a third party package by some ERP vendors, IQMS supports a fully embedded quality management module with document control, corrective actions, engineering change request, deviation requests, and more.

One of IQMS's customers (located in Michigan, US) had both a quality system and EDI package that were outside of its main ERP system. That meant the company had three different databases that they had to maintain. It also meant they had to build an interface or manually use part of one product, take the output from that product and then re-input it back to their ERP system. According to IQMS senior vice president, Terry Cline,

"Nothing could be more inefficient than doing that. Looking at the global manufacturing nature of today's business environment, you really can't afford to be hiring people to sit around and retype data that's already inside your environment. We eliminate all of that; the interfaces, the development time, all the hassles of maintaining that interface, by putting these things directly into a single database."

IQMS has paid special attention to customers that participate in multiple industries. Companies competing in the plastics manufacturing industry must supply not only a plastic component but also an assembly that goes to their customers. Thus, they also make the metals that go into the plastic or their encasing of the plastic. IQMS has found this especially true with its customers in the United States and China—who are involved in die-casting, metal stamping, metal forming, and assembly work.

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